Welcome to Touchpoints at Manchester
Patrick Neagle
Administrator
Dear Residents and Family Members,
Welcome to Touchpoints at Manchester. We are a leader in post-acute, rehabilitative and skilled nursing care. Beyond short term rehabilitation our services and programs include a dynamic behavioral health program based in a secured unit with a strong recovery-based model and our signature, specialized programs for congestive heart failure rehabilitation and pulmonary care.
Our Director of Nurses leads a motivated, experienced nursing department who treats the ‘whole person’ as we strive to meet the physical, emotional, and psycho-social needs of all our residents. This facility treats resident care with a holistic approach and our team follows the company mission that they will “enrich the lives of the residents we serve”.
Our progressive, personalized approach to care enables your recovery to progress at a better pace. We also aim for better results. By bringing together all the expertise you need in one place, you are free to concentrate your energies on healing.
Specialty Services
- Behavioral Health Program - Secured Unit
- Congestive Heart Failure Rehabilitation
- Pulmonary Rehabilitation Program
- Accelerated Recovery: "Prehab" Program and Post Surgical Orthopedic Care
- Touchpoints Therapy: Inpatient and Outpatient Rehab Services
- Skilled Nursing and Sub-Acute Specialty Programs
- Respite Care Services
- Dietary and Dining Services
- Social Services, Care and Discharge Planning
- Recreation Programs
iCare Health Network Blog
All the latest news, discussion, and updates from the iCare Health Network team!
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iCare Health Network is pleased to announce that Kelli Grzeika has joined the iCare team as the Director of Behavioral Programs. With a passion for helping others and a deep background in social work and healthcare administration, Kelli has spent more than a decade improving the lives of residents in short term rehab and long-term care. Kelli started her career in social services, working one-on-one with residents and families to navigate long-term care decisions, advocate for resident rig… -
Meet Yong Crandall, Administrator at Touchpoints at Chestnut. Balancing a demanding role with personal well-being is key to her leadership style. Yong makes time for long walks—either before or after work—to clear her mind and process the day’s ideas and challenges. This practice helps her maintain a positive outlook, which in turn influences the care she provides for both her staff and residents. Yong embraces the wisdom of Esther and Jerry Hicks, reminding herself that “The dominan… -
Meet Patrick Neagle, Administrator at Touchpoints Manchester. When asked to share a story of overcoming a challenge, Patrick reflected on the tumultuous days of the COVID pandemic. He described a time when projecting leadership and strength became crucial—even as uncertainty and self-doubt loomed large. Patrick’s insight was clear: “Character is not built through adversity, it is revealed.” His experience during the pandemic not only shaped him into a stronger leader but also tau… -
March 10-14, 2025 is National Long Term-Care Administrator’s Week. During this week, staff, residents, families, and volunteers have the opportunity to say “thank you” and honor the administrators who lead our nation’s long-term care communities. A heartfelt and sincere thank you from all of us at iCare Health Network to our dedicated Administrator team who continues to lead through challenging times and work tirelessly to safeguard and enrich the lives of the residents we serve. In … -
Touchpoints Rehab Centers Celebrate American Heart Month, 2025
February 25, 2025
This American Heart Month, the iCare Complex Care Team and the Touchpoints Rehab centers invite the entire community—staff, residents, and visitors—to explore heart-smart tips and make small changes that lead to a healthier tomorrow. Signs with tips and healthy habits are in each center lobby. American Heart Month is observed annually in February to raise awareness about heart disease, the leading cause of death in the United States. Its purpose is to educate the public about heart dis… -
iCare Health Network Celebrates its Activities and Therapeutic Recreation Professionals, 2025
January 23, 2025
January 19-25 is National Activities Professional Week with a theme of “Shaping the Future” On this week we celebrate all of iCare Health Network’s Therapeutic Recreation, Life Enrichment and Activities Professionals as they bring fun, engagement, enrichment and fulfillment to our residents’ lives. At iCare, the Recreation Department provides residents with a wide range of opportunities, emphasizing the therapeutic benefits of each program. Yesterday, in honor of Activities Profe…
“I do not remember how I got to the hospital but I will never forget my new family I found at Touchpoints at Manchester. God gave me a second chance, his next miracle I was welcomed for rehab by the wonderful staff at Touchpoints at Manchester. I could not speak or write to communicate. The staff at Touchpoints took the time to read my lips and understand my gestures. They showed me so much kindness with no judgment. They took care of me. My fears began to fade. 24/7 nothing was too big or too small. Each and every one of them gave me their utmost attention and respect. This experience has been so challenging but I now know because of the remarkable, unconditional love my Touchpoints family has showed me God has a mission for me. I have a spirit I never knew I had. If the Touchpoints at Manchester staff can help me recover and thrive, they can help everyone. With my deepest gratitude and love.”
~ Vera Cheatem (February 2021)
“I have such phenomenal appreciation for all of the staff. I don’t believe you receive enough gratitude and recognition of just how much you are greatly valued and loved for your diligent hard work at Touchpoints. You are the scaffold that keeps this place afloat. And though not everyone is able to express their support to you, please know it is on the minds of all the residents. I truly believe I am alive today, because no matter how much you are challenged, you all have a devoted, invested sense of responsibility to fulfill why you have chosen this career. I give thanks to all of you for persevering through this pandemic, and the changes imposed upon you. Your convictions have allowed me to rest comfortably knowing I am in the best possible environment conducive for my well being to best meet my needs. I would say 100% of the time, my stay here has been stupendous. I love the how well the staff helps each other, they work a lot of hard difficult hours to accommodate our needs.”
~ Martha Leland (March 2021)
“When I arrived at Touchpoints from the hospital, I was in a desperate condition. I really did not think I would make it through the night. Kim, my care navigator and Physical Therapist immediately asked if she could sit with me. She really listened to me and I feel because she listened she was able to help me breathe easier, calm down and feel safe. Kim assured me that the Touchpoints cardiopulmonary program is very comprehensive and they will work with my cardiologist, Dr. Dahhan. I felt confident I was in the right place. My husband and I met with the entire team to map out my care; they wanted to make sure all our questions were answered and that I was an active part in my plan. Here I am today, no longer requiring oxygen to breathe and be active. I am walking without a walker or cane. I can tackle stairs without shortness of breath and breathe on my own!”
~ Rosemary Rittner (February 2020)
“It is a miracle! The wonderful staff at Touchpoints at Manchester did a marvelous job supporting and rehabbing my brother. I did not think this day would ever come. At the hospital they told me he was hours away from dying and here we are today going home and feeling good. - Mary Latour, Sister … I give the great staff at Touchpoints 10+/10. Every aspect of my rehab stay was exceptional. Kim, my care navigator was always smiling and ready to help in any way. She was a great support to my sister as well. The rehab team really understood me. My progress has been truly remarkable I have learned a lot here including I need to be more attentive to my health. The food was excellent! I cannot say enough about my experience and results this amazing team I am grateful and can not thank everyone enough . I will recommend Touchpoints at Manchester to everyone. - Richard Hagenow, Patient”
~ Richard Hagenow and Family (January 2020)
“First I must say everyone at Touchpoints is kind, attentive and professional. My private room is comfortable and very clean all the time. I had a great experience with the Rehab team , we actually had fun during my therapies and I think all the smiles made me recovery faster. I give Touchpoints at Manchester an A+. If I need short term rehab again I would definitely choose Touchpoints at Manchester.”
~ Rafael Roman (January 2020)
“At 90 years old, I feels so thankful my wonderful Orthopedic doctor, Dr. McAllister, was willing to give me a chance to be more mobile without pain. He did a great job with replacing my hip. Before my surgery, we had discussed that I should plan on going to Rehab for my post total hip recovery. There was only one choice for me: Touchpoints at Manchester! I was able to pre-book my stay. It was a simple phone call. It took just a few minutes. This gave both myself and my family peace of mind. Kim contacted my daughter and I before the surgery to make sure she was up to date about my home my concerns and my needs.When I arrived I was so happy to see Kim! She just takes care of everyone and everything. Everyone at Touchpoints is kind and attentive. I never had to wait for help. The rehab staff is the best. I have a very complicated group of conditions that make moving challenging.”
~ Agnes Carone (October 2019)
“When I arrived at Touchpoints at Manchester I could not do anything for myself. I needed help with everything. I was not sure I would ever be able to go home and walk again. I began very sick and I had so many things stacked up against me. But once I met the wonderful rehab staff at Touchpoints I just knew they cared about me and would work hard to get me on my feet and get me home. There were many challenges along the way but with each challenge there was a solution and a success. Because the entire staff from the house keeper, kitchen , nurses and rehab team were so positive and so kind I find myself confident, ON MY FEET WALKING and going home today. I wish I could find the words that truly describe the staff here at Touchpoints. Words like extraordinary, superb, compassionate, supportive, motivating, the deepest level of kind, knowledgeable, creative and dedicated are just a few. I give Touchpoints at Manchester the highest rating I could give " A++++++ is not enough".”
~ Nazene Mitchell (October 2019)
“The rehab team here at Touchpoints at Manchester is fantastic! All the therapists supported my abilities and also what to avoid as my injury was healing. They made therapy fun and very personal. The team also did a great job working with my insurance company to ensure I was able to stay here as long as I needed to. They also gave me options for a back up plan just in case my insurance did not approve my stay to continue. This help me to be able to focus on my recovery. Kim, my care navigator was amazing. She always knew exactly what was going on and would check in with me several times to a day see if there was anything I needed. She makes everyone feel special and in the know. Beth and Chuck from recreation are so wonderful. They were attentive and always made me smile. They offered me opportunities to be engaged with others doing fun and often educational things. They are a wonderful part of everyday. I will miss so many people here. I am grateful for all they did for me.”
~ Maureen Rosen (September 2019)
“I had a wonderful rehab experience at Touchpoints at Manchester! Everyone is attentive and kind. I was in really bad shape when I arrived. I felt supported every step of the way. I consider you all my new extended family. The medical care and rehab team are top notch! I give you all 100 stars! I will recommend Touchpoints at Manchester to everyone. I will miss you all. Thank you! Robert's Wife: You brought my husband back from the dead! I was so worried he would not recover and be unable to come home. Here we are today, going home, he is in great shape and I see a confidence in him that makes me secure.”
~ Robert Bezzini (July 2019)
“Right from the start the communication was wonderful! Everyone here at Touchpoints is so kind and attentive, at every level of service, Chet from housekeeping, Kristen and Marina who spent time with us so we understood all the insurance details, Erin and Heather from Rehab, Colleen and Beverly my dad's favorite CNAs and Delores and Thelma his wonderful nurses. I have been so happy with the care and caring my father received. My dog was able to visit as well. There were many changes we had to prepare for, this wonderful Touchpoints team gave us the time and resources we needed to bring dad home with confidence. I knew my dad was feeling better when he began to play his harmonica again! Many of the staff shared that my dad's daily concerts would be missed by all. I would recommend Touchpoints at Manchester to anyone who is looking for great care, a compassionate/ kind staff and truly devoted team.”
~ Daughter of Russell Gilbert (June 2019)
“I had been a patient at another rehab in the past, my family and I did not want to return to that facility so I came to Touchpoints at Manchester. Touchpoints has been a GREAT experience! When I arrived at Touchpoints from the hospital , I was in bad shape, so many things were going wrong. I also had severe pain in my leg which kept me from walking. I had been falling at home and even once I got to the hospital , no one seemed to know why I was having so much pain and exactly what was going on. At Touchpoints , they were determined to figure out what was going on and help get me home. The rehab team made therapy fun and effective. Everyone at Touchpoints is polite and kind. I NEVER had to wait for very long when I used my call bell staff is attentive and caring. I felt like a whole person not just another patient. Kim, my care navigator, would come in to see me several times a day. She provided me with a wonderful power lift recliner which was a luxury!”
~ Mary Simoes, from Google Reviews (May 2019)
“While I was at the hospital, my Pulmonologist, Dr Rodgers, recommended that I go to Touchpoints of Manchester for some short term rehab and I am so glad I did! All the staff is so knowledgeable about COPD and Congestive Heart Failure. Everyone was helpful in ways you can not imagine. No one ever made me feel like I was imposing. It's personal at Touchpoints! It is the people, the entire staff, everyone is so helpful. My Pulmonologist was able to see me at Touchpoints. I also received education and care from Maureen, my Respiratory Therapist. The Transitional Care Nurse kept a close eye on my heart issues and they all made sure everyone was informed and on top of everything. I have been trouble walking for some time, my great therapy team jumped into action and got me a brace that immediately changed how I was able to be on my feet! In preparation for returning to my home, Beth and Erin my rehab specialists performed a home assessment with me and my family.”
~ Robert Reynolds (April 2019)
“I had my first knee replacement in January of this year. I had heard good things about Touchpoints at Manchester so when my doctor suggested a short rehab stay, I chose Touchpoints. When I arrived it was like a welcoming party! I have stayed at other rehabs and it was like being dropped off and forgotten, but not at Touchpoints. They were great about supporting my Gluten free needs for every meal. Everyone was kind, compassionate and the care was fantastic! So when it was time for my other knee to be replaced, Touchpoints at Manchester was my only choice. I pre-booked my rehab stay with a simple phone call. Once again, when I arrived I was warmly greeted. Everyone remembered me, it was like old home week! The kitchen staff even remembered that I am Gluten free. I really enjoyed my rehab here. It is peaceful and friendly. The perfect balance of excellent rehab and rest. My progress has been amazing! I am going home in just one week.”
~ Carol Pilkin (April 2019)
“While I was at the hospital having a total knee replacement, it was recommended that I go for short term rehab for a few days before going home. Touchpoints at Manchester was recommended to me. I was told "Go see Kim"; she will take good care of you. And that is exactly what happened! Everyone was so attentive and nice to me. My private room with a power lift recliner was great! I feel that this special chair helped me want to be up more, I had no swelling in my legs and boy was it comfortable. I asked if I may take it home. The therapy team was great. Having therapy several times a day, everyday helped me get better faster. I have had very little pain which is surprising to me. After only a few days I feel strong and ready to go home and get back to my walks outside and enjoy this beautiful time of year. I would come back to Touchpoints at Manchester again. Everyone here was so good to me.”
~ David Boyle (April 2019)
“The surgery and rehab have been a unique experience for me. At 92 you never know what to expect The quality of compassion , encouragement and assistance by the staff has enabled me to go on the "road to recovery quickly". Thank you! Resident's Daughter: This was our first experience with rehab and I would like to share that having a point person, who is Kim, the care navigator and "angel" who welcomed us to contact her anytime, and it was truly anytime, made a very stressful uncertain family emergency less stressful. We felt fully supported by her thru out mom's stay. She even went to mom's orthopedic appointment and did a comprehensive home assessment. Communication with her was easy and always complete. Our mom was happy and able to move thru her rehab surprising well.”
~ Elizabeth Tracy (April 2019)
“Thank you so much for all the wonderful care you gave my dad. I feel like we won the lottery!! All the staff at Touchpoints at Manchester are wonderful. The rehab team made therapy fun and successful for my dad. Kim, the Physical therapist and Patient Liaison is amazing. She She kept me the the loop about everything. She was able to get appointments with the specialists my dad needed quickly and she even attended those appointments. Having a rehab professional at the neuro and cardiology appointment made all the difference. She could answer the doctor's questions as well as ASK the right questions. She gave me and my dad a greater sense of caring and confidence. I could contact Kim 24/7 , she always welcomed my calls and responded quickly even during evenings and weekends. The TAM team took the stress off our family while helping my dad be the best he could be in preparation for his return to home. The home assessment was invaluable. They also provided caregiver training.”
~ Daughter of Patient ER (April 2019)
“My family have been fans of Touchpoints at Manchester for many years, so when I needed rehab after my open heart surgery Touchpoints was my only choice. I experienced many complications but the amazing nurses and therapists were on top of things every step of the way. In addition to exceptional care, the food is excellent, my private room is beautiful, they even gave me a power lift recliner to help me protect my surgery. The therapy staff is outstanding! They make all the hard work enjoyable. Kim, my care navigator , even went with me to my cardiology appointment. Having her there made all the difference. Kim also made sure my stay was great in every way. She also supported my wife and daughter so this whole stressful event was easier for them too. Kim makes everyone feel like you are the most important person alive. I am so surprised that I am going home so soon after all I have been through.”
~ Richard Small
“When I was advised to go from the hospital to rehab my first and only choice was Touchpoints at Manchester. I had rehab at TAM before and my experience was wonderful. When I arrived this time my room was set up with flowers, a beautiful soft comfy throw and a power recliner. Everything was just as I remembered from my last stay. Everyone, every shift is so friendly, attentive and helpful. I actually enjoyed every minutes of my stay. The rehab team is great! They helped me to be up and independent so quickly, I made it home in one week. at 85 years old, many people did not think that was possible! I feel ready and confident to go home but more importantly my family feels ready. I will continue to recover by coming back to Touchpoints Rehab Outpatient Center. Touchpoints at Manchester will always be my first and only choice.”
~ Irene St. Laurent
“I was greeted by the staff as if I was a genuinely a concern to them, and my welfare was a priority. As time and treatment began I received exercise that was not forced, but tailored to my ability at the time. I made progress at a rate I felt comfortable with but seemed to far exceed my expectations and that of your staff. Your staff can only be described as what I will call my “Angels” even if I am not “Charlie”. I hope I made some positive impressions upon them and I know from my standpoint I am proud to call them “friend”. I will miss each and every one of you, but will keep you in my prayers and heart forever.”
~ Robert LaPlante (August 2018)
“When I was in the hospital they told me I would need to go to short term rehab for a while. I chose Touchpoints at Manchester and I am so glad I did. Everyone from day one was attentive, patient, timely in their responses to my needs. The quality of the care here gets my rating of 5 out of 5! I felt like family! The staff on every level, dietary, housekeeping, nursing and Rehab, is warm and welcoming. The team here is like a "well oiled machine". Even the smallest of things were taken care of. I give my new family at Touchpoints a 5 star salute! I will miss you all!”
~ Leisa Duncan - Veteran
“As a Vietnam vet, I am a very complex person and patient. Due to serious illness and physical disability, I was told I would have to go from the hospital to a long term care nursing home for the rest of my life. I had been at Touchpoints at Manchester for short term rehab sometime ago so I decided to go back. Between my PTSD and years of having a angry, negative attitude, I was not the easiest guy to be around never mind care for. But something amazing happened to me at Touchpoints. The wonderful staff helped me become a more positive person. All the staff, including housekeeping, dietary, rehab, nursing and Veteran support made me feel comfortable, valued and very cared for. I give them all an A+. This new found positive outlook and support from the amazing people at Touchpoints got me motivated and determined to improve enough to go home again. Well today is the day, I am getting on a airplane to go live with my beloved daughter!”
~ Peter Heath (April 2018)
“I took a bad fall which caused me to fracture my hip. My doctor explained to me that I needed to go for In patient rehab. I have a few friends who had wonderful experiences at Touchpoints at Manchester, so I began my recovery there. My friends were right. I had a wonderful experience and I was very excited to hear that Touchpoints also offers homecare. I had homecare before and I never knew when the PT coming, I almost declined Homecare services because of that other experience. Boy am I glad I chose Touchpoints at Home. I will recommend TAH without hesitation. I am ready to take my planned vacation now. I thought I would have to cancel it but my husband and I are really looking forward to travelling and getting our lives back on track.”
~ Jeannine Nadeau (March 2018)
“Everyone at Touchpoints at Manchester is wonderful and kind. I had a great rehab stay here. I have been in and out of the hospital often over the past few years due to lung cancer and my COPD so I have had a few rehab stays. The staff at Touchpoints just go out of their way to make sure each patient feels cared for and cared about. Maureen, the Touchpoints Respiratory Therapist, is amazing. In all the years I have been receiving care for my breathing issues, she was the first one who taught me how to breath correctly, with less effort and more benefit. I was excited to be seen by the same Pulmonologist, Dr. Preskenis, that worked with me at Saint Francis Hospital. You can tell the doctors and staff communicate, everyone was up to date about me. The Rehab Therapy team was terrific too. I wish I could thank the entire staff by name. I am going home with confidence.”
~ David Sandstrom
“"Best decision ever! I give Touchpoints at Manchester Five Stars." Due to my advanced COPD, I have had many different rehab stays but none as wonderful as my rehab stay here at Touchpoints at Manchester. Not only is the care exceptional, the staff made me feel welcome and like family. My room felt homey. All the staff from the housekeepers, dietary, rehab and nursing are kind and friendly. Yuri, who is a CNA not even assigned to me, would stop in everyday with his big smile and warm voice. When I arrived at Touchpoints, I was in pretty bad shape, I needed help with everything because I was weak and easily out of breath. But in a short time , due to all the great care from Rehab, Nursing and the onsite Respiratory Therapist, I gained strength and most importantly the confidence to do more and more each day. My pulmonary and physical recovery at Touchpoints far exceeded my expectations. I am excited to tell everyone about how wonderful Touchpoints at Manchester is.”
~ Wanda (December 2017)
“My Touchpoints experience was wonderful. I feel like I was part of a family here. I will recommend Touchpoints at Manchester whole heartedly. I encourage others to be an active part in your health care plan. Touchpoints at Manchester will encourage and support you.Thank God for Kim, my Care Navigator, and Debbie, my angel CNA. They immediately supported me to feel more confident about my care and helped me to better understand the process of getting better. Because of this support I was able to focus on my recovery. My wife received wonderful support as well. She could contact Kim 24/7 with questions or to just chat. Touchpoints at Manchester is pet-friendly!! My beautiful dog Abby is family and was able to visit everyday. Kim even made sure she had her very own water dish. These visits with my dog kept me focused on getting home.”
~ Irving Richert
“My adventure started in 2013, I suffered a stroke and lost my ability to walk. I went to Touchpoints at Manchester and I got on my feet again. Then 2015 I was hit with cancer in my spine and I had surgery. I could not even move my legs. I went to several different nursing facilities over the next several months, but I was sent home unable to even stand. I required help with everything. I was told by many that I would never walk again. That was just not acceptable! I had help coming in but I just knew if I would ever be able to walk again I had to get to rehab, so I called Kim at Touchpoints at Manchester.”
~ Maria D'Addabbo
“I heard about Kim and the Prehab program at Touchpoints at Manchester. We spoke on the phone several times, she even sent me information about what to expect if I did go to Touchpoints for rehab and also a check list of what to pack. During my hospital stay I did so much better than I had expected to do. I feel it was because of my Prehab treatments. I was lucky to be able to go to Touchpoints directly from the hospital. The care from the entire staff was excellent. I had a nice private room. My private room also had a power lift recliner! It gave me the opportunity to relax and rest. They made me feel like a king! I really feel the staff truly cares a lot for each and every patient there. I was very pleased with the food. I was having a craving one day and Kim went out and made sure I got exactly what I was craving. Above and beyond!!!”
~ George F (October 2017)
“I arrived at Touchpoints requiring help for everything and today, only 10 days later, I am going home, walking on my own, not even a cane! I passed the balance test with a score of 100%. In just 10 days I feel I am almost back to being me again. My wife and I are happy with the rehab and care at Touchpoints…. the speed of my recovery speaks for itself. I am going home today!”
~ Kelly Shine
“These people know what they are doing…I thank them all from the bottom of my heart and God bless them. I felt like I was at home. My health has very much improved because of the wonderful people there, they saved my life and I could not have asked for a better stay. Thank you!”
~ Aurea L, CHF Patient (Nov 2016)
“When I got here, I liked that it was newly renovated. Everything is chugging along. The staff is very good, and the therapists know what they are doing.”
~ Ed
“The people here are all very caring. I treat all the patients the way I would want my family treated. I talk to them like they are my family. In fact, my stepfather came here for end of life care. His nickname to those who knew him was "Crankie Frankie", but here he was always happy! This place put a smile on his face, and made me and my mom feel really good about our decision to have him here.”
~ Debra Jean
“The work atmosphere here is good. People are willing to help each other. The different departments all work together and watch out for each other. Together, we provide great care for our residents. I can attest that people work here to provide care that they would provide their own mother.”
~ Stephen Jennings
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